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About Us
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Company features
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Four guarantees
In order to protect the rights and interests of members , Letao Digital (Malaysia) Sdn Bhd provides members with a shopping guarantee through the Letao Digital (Malaysia) Sdn Bhd platform , allowing you to buy the products of your dreams with peace of mind and happiness .
| Guaranteed one |
| Full compensation for goods not arriving |
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In order to maintain the safety of members' online shopping , Letao Digital (Malaysia) Sdn Bhd provides a full compensation system for goods that have not arrived . As long as you use Letao Digital (Malaysia) Sdn Bhd 's bidding system to win the JDirectItems Auction if the winning bid is not received or the overseas payment exceeds 14 days and the seller is not contacted , Letao Digital (Malaysia) Sdn Bhd will be responsible for fully reimbursing the winning bid price of the product .
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| Guarantee Two |
| The seller will handle the full amount of the wrongly shipped goods |
| When shopping overseas, there is occasionally a risk that the seller will send the wrong product . In order to avoid shipping and other additional costs for your return or exchange , if the seller sends the wrong product , we will assist you and the seller to return or exchange the product . Letao Digital (Malaysia) Sdn Bhd will fully bear the international shipping and home delivery costs incurred by the incorrect product ( including the international shipping cost of the product shipped to Malaysia and Japan EMS ) . |
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| Guarantee Three |
| Full compensation for damage to goods during delivery |
| When you purchase goods ( including alcohol ) through Letao Digital (Malaysia) Sdn Bhd , if the goods are damaged during international transportation ( general air transportation , sea transportation ) , in accordance with international Delivery is the main judgment . However, if the product itself is cracked , damaged , or repaired , it is not covered by this warranty . If it can be repaired, Letao Digital (Malaysia) Sdn Bhd will be responsible for repairing it, and Letao Digital (Malaysia) Sdn Bhd will be responsible for paying the repair costs . If Letao Digital (Malaysia) Sdn Bhd cannot repair the damaged product, it will unconditionally settle the full compensation for the winning bid amount , and the goods shall belong to Letao Digital (Malaysia) Sdn Bhd after the claim is settled . |
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| Guarantee four |
| 100% transparent fees and information without flooding |
| Letao Digital (Malaysia) Sdn Bhd adheres to the principle of integrity and all information and fees are open and transparent . Let you know in advance as much as possible the details of all possible fees before placing a bid or purchase . |
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Notes
- Japanese shipping method selection or the seller only provides shipping without tracking number , international shipping uses Japan Post Office or Shipping from Japan using the Japanese method is not covered by this clause .
- The seller's evaluation of the product you purchased was less than 50 , the seller's comprehensive evaluation was less than 98% , the seller had more than 50 negative reviews , and the store sent it to an anonymous seller The above four items are not covered by this clause . Please pay more attention to the seller's evaluation and delivery method when placing a bid .
- Purchased goods that are not from Japan are not covered by this clause .
- " Fake product " , " Counterfeit product " , " Reserved product " , " Missing product ", " Defective product ", " Faulty product ", " Junk product ", " Current condition " " Product ", " Shelf error ", " Product quality issues ( box-in-box , new and old , opened and unopened , model incompatibility , version incompatibility , etc. product status issues ) ", " Product forwarding ", " Resale ", " Product "Incomplete products " and " products that have arrived in Malaysia for more than one week " are not covered by this protection . Please refer to the return and exchange process for the problematic product. > Related ways .
- The occurrence of alcohol leakage from second-hand wine is not covered by this clause .
- If the value of the purchased goods cannot be measured ( such as collectibles , works of art ), the maximum compensation limit is RM 5,000 .
- If used Original box replacement paper bag service , original outer box removal , wheel frame removal tires , large products ( the total length of the three sides is more than 160 cm ), overweight products or Items that require reinforced packaging in Japan , weigh more than 30 kilograms , and are not packed in wooden boxes are not covered by the warranty of this clause .
- Since international shipping charges , local home delivery fees in Japan, etc. may vary depending on the weight , volume , location of the seller and other conditions , members must evaluate whether the purchase is cost-effective before placing an order .
- Keep the integrity of the product and outer packaging , including the consignment note information . It is prohibited to contact the store privately , repair it yourself or change the original condition . If there is any abnormality , throw it away. Or Relevant issues such as damage , missing parts, etc. that are not reported on site when forwarded / entrusted to collect on behalf of the recipient / picked up by yourself are not covered by this clause .
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