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About Us
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Company features
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Four guarantees
In order to protect the rights and interests of members , Letao Digital (Malaysia) Sdn Bhd provides members with a shopping guarantee through the Letao Digital (Malaysia) Sdn Bhd platform , allowing you to buy the products of your dreams with peace of mind and happiness .
| Guaranteed one |
| Full compensation for goods not arriving |
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In order to maintain the safety of members' online shopping , Letao Digital (Malaysia) Sdn Bhd provides a full compensation system for goods that have not arrived . As long as you use Letao Digital (Malaysia) Sdn Bhd 's bidding system to win the bid Yahoo Japan or For U.S. eBay products , if the winning bid is not received or the overseas payment exceeds 14 days and the seller is not contacted , Letao Digital (Malaysia) Sdn Bhd will be responsible for fully reimbursing the winning bid price of the product .
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| Guarantee Two |
| The seller will handle the full amount of the wrongly shipped goods |
| When shopping overseas, there is occasionally a risk that the seller will send the wrong product . In order to avoid shipping and other additional costs for your return or exchange , if the seller sends the wrong product , we will assist you and the seller to return or exchange the product . TaoLetao Digital (Malaysia) Sdn Bhd will fully bear the international shipping and home delivery costs incurred by the incorrect product ( including the international shipping cost of the product shipped to Malaysia and Japan EMS ) . |
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| Guarantee Three |
| Full compensation for damage to goods during delivery |
| When you purchase goods ( including alcohol ) through Letao Digital (Malaysia) Sdn Bhd , if the goods are damaged during international transportation ( general air transportation , sea transportation ) , in accordance with international Delivery is the main judgment . However, if the product itself is cracked , damaged , or repaired , it is not covered by this warranty . If it can be repaired, Letao Digital (Malaysia) Sdn Bhd will be responsible for repairing it, and Letao Digital (Malaysia) Sdn Bhd will be responsible for paying the repair costs . If Letao Digital (Malaysia) Sdn Bhd cannot repair the damaged product, it will unconditionally settle the full compensation for the winning bid amount , and the goods shall belong to Letao Digital (Malaysia) Sdn Bhd after the claim is settled . |
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| Guarantee four |
| 100% transparent fees and information without flooding |
| Letao Digital (Malaysia) Sdn Bhd adheres to the principle of integrity and all information and fees are open and transparent . Let you know in advance as much as possible the details of all possible fees before placing a bid or purchase . |
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Notes
- Japanese shipping method selection or the seller only provides shipping without tracking number , international shipping uses Japan Post Office or Shipping from Japan using the Japanese method is not covered by this clause .
- The seller's evaluation of the product you purchased was less than 50 , the seller's comprehensive evaluation was less than 98% , the seller had more than 50 negative reviews , and the store sent it to an anonymous seller The above four items are not covered by this clause . Please pay more attention to the seller's evaluation and delivery method when placing a bid .
- Purchased goods that are not from Japan or the United States are not covered by this clause .
- " Fake product " , " Counterfeit product " , " Reserved product " , " Missing product ", " Defective product ", " Faulty product ", " Junk product ", " Current condition " " Product ", " Shelf error ", " Product quality issues ( box-in-box , new and old , opened and unopened , model incompatibility , version incompatibility , etc. product status issues ) ", " Product forwarding ", " Resale ", " Product "Incomplete products " and " products that have arrived in Taiwan for more than one week " are not covered by this protection . Please refer to the return and exchange process for the problematic product. > Related ways .
- The occurrence of alcohol leakage from second-hand wine is not covered by this clause .
- If the value of the purchased goods cannot be measured ( such as collectibles , works of art ), the maximum compensation limit is NT$ 30,000 .
- If used Original box replacement paper bag service , original outer box removal , wheel frame removal tires , large products ( the total length of the three sides is more than 160 cm ), overweight products or Items that require reinforced packaging in Japan , weigh more than 30 kilograms , and are not packed in wooden boxes are not covered by the warranty of this clause .
- Since international shipping charges , local home delivery fees in Japan, etc. may vary depending on the weight , volume , location of the seller and other conditions , members must evaluate whether the purchase is cost-effective before placing an order .
- Keep the integrity of the product and outer packaging , including the consignment note information . It is prohibited to contact the store privately , repair it yourself or change the original condition . If there is any abnormality , throw it away. Or Relevant issues such as damage , missing parts, etc. that are not reported on site when forwarded / entrusted to collect on behalf of the recipient / picked up by yourself are not covered by this clause .
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