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☆2台セット!EMC DS-6510B [EM-6510-24-16G-R]・BROCADE 6510!(#J0-555)「140サイズ」☆
        

  • Product Quantity
    : 1
  • Starting Bid
    :34,800円
  • Highest Bidder
    : reu******** / Rating:1145
  • Listing Date
    :2026年04月01日 08時20分
  • Bidding closes on
    :2026年04月04日 21時20分
  • Auction Number
    :e1222435884
  • Condition
    :Damaged and stained (specify in description)
  • Automatic Extension
    :No
  • Authentication
    :No
  • Early Closing
    :Yes
  • Can I return the product?
    :no
  • Description
  • Q&A ()
  • Cost Estimator
  • Problem Item Response Procedur

商品の説明
●商品名:EMC DS-6510B [EM-6510-24-16G-R]、×2台セット!です(#J0-555)。BROCADE 6510 OEM。
●写真の通りの商品です。
●Login:admin/Password:password123。SFP [16GB]×48個を実装しています。
●後部 Cord Holder 無し。多少の擦り傷あり。
●機器起動時は次の状態です。
U-Boot 1.1.3 (Apr  6 2018 - 19:33:24)

CPU:   AMCC PowerPC 440EPx Rev. A at 660 MHz (PLB=132, OPB=66, EBC=33 MHz)
       No Security/Kasumi support
       I2C boot EEPROM enabled
       Bootstrap Option G - Boot ROM Location I2C (Addr 0x54)
       Internal PCI arbiter enabled, PCI async ext clock used
       32 kB I-Cache 32 kB D-Cache
Board: Stinger
I2C:   ready
DRAM:  Initializing DDRSDRAM
DQS calibration - Window detected:
max_passing_cases = 57
wr_dqs_shift      = 95
dll_dqs_delay_X   = 32
dll_dqs_delay_X window = 4 - 60
DDR0_09=0x00011d5f
DDR0_22=0x03267f0b
DDR0_17=0x20006500
DDR0_18=0x20202020
DDR0_19=0x20202020
Zeroing SDRAM...   DONE
    DDR: 1024 MB
POST RAM test disabled.
Now running in RAM - U-Boot at: 3fb26000
trap_init : 0x0
system inventory subsystem initialized
FLASH: Stinger CFI Flash Driver Initialized
4 MB
CPLD:
DEBUG: ASIC Reset Enable Register Offset:0x88 Value:0x03...

CPLD: Reseting Bridge & ASIC...
Init complete
PCI: gd->brcd_flags = 0, PCI init
Skip our host bridge
        01  00  1657  001d  0280  1a
        00  07  10b5  8112  0604  18
In:    serial
Out:   serial
Err:   serial
Net:

Checking system RAM - press any key to stop test

Checking memory address: 00100000

System RAM test using Default POST RAM Test succeeded.

set_bootstatus: BS_LOAD_OS, platform_idx = 14

Type run flash_nfs to mount root filesystem over NFS

Hit ESC to stop autoboot:  0
Map file at LBA sector 0x382df
do_bootm 171: load_addr 0x00100000 addr 0x00400000
do_bootm 174: ## Booting image at 00400000 load_addr 0x00100000 ...
   Image Name:   Linux-2.6.14.2
   Image Type:   PowerPC Linux Multi-File Image (uncompressed)
   Data Size:    4306459 Bytes =  4.1 MB
   Load Address: 00000000
   Entry Point:  00000000
   Contents:
   Image 0:  3227782 Bytes =  3.1 MB
   Image 1:  1078663 Bytes =  1 MB
do_bootm_linux 565: ## Current stack ends at 0x3FAE4BA8 
=> set upper limit to 0x00C00000
## initrd at 0x007140D4 ... 0x0081B65A (len=1078663=0x107587)
   Loading Ramdisk to 1fef8000, end 1ffff587 ... OK
initrd_start = 1fef8000, initrd_end = 1ffff587
## Transferring control to Linux (at address 00000000) ...
Start Autoneg
Installing Linux 2.6 Kernel
Attempting to find a root file system on hda1...
INIT: version 2.78 booting
SWBD109
0
FIPS mode disabled, so skipping firmware integrity check
Bypassing firmware validation.
---------mounting ramfs-------------------
INIT: Entering runlevel: 3
Binding Shell with Loopback address
##### Starting FABOS #####
Enabling FOS failure detection feature
Starting Fabric OS Services...
Loading FOS_LINUX_MISC  module
FIPS off, RRD...

Enter trace_initialize
Exit trace_initialize rc=0
fablog module loaded with mtracer!
sys_chip_init: class 0 max 24 Done
ethsw_ha_enabled = 1
starting ipadmd...
uptime: 4293889824; sup_qid: 0
.
ham_post_message:HAM_SCN_GO_ACTIVE
Hasm HAM_SCN_GO_Active - take ovplatform_take_control done, on Active role nower
ham_post_message:HAM_SCN_GO_ACTIVE
2026/02/19-19:30:36, [HAM-1004], 161259, CHASSIS, INFO, DS_6510B, 
Processor rebooted - Reboot.

Fabric OS (Switch)

Switch console login: bootenv: Could not get requested variable bootargs.
2026/02/19-19:30:46, [FV-1001], 161260, CHASSIS, INFO, Switch, 
Flow Vision daemon initialized.
SNMP Research EMANATE/Lite Agent Version 16.2.0.9
Copyright 1989-2006 SNMP Research, Inc.
Multi Area table created !!fss_scm_post_image:fcsw(2):Image complete, 
ready for sync dump
ki_state_set: redundant ACTIVATE for instance 1
2026/02/19-19:31:15, [FCR-1069], 161261, FID 128, INFO, Switch, 
The FC Routing service is enabled.
2026/02/19-19:31:15, [FCR-1068], 161262, FID 128, INFO, Switch, 
The FC Routing service is disabled.
2026/02/19-19:31:17, [ZONE-1022], 161263, FID 128, INFO, Switch, 
The effective configuration has changed to d__efault__Cfg.
2026/02/19-19:31:17, [MFIC-1002], 161264, FID 128, INFO, Switch, 
Chassis FRU header not programmed for switch NID, using defaults 
(applies only to FICON environments).
2026/02/19-19:31:20, [FV-1002], 161265, FID 128, INFO, Switch, 
Flow Vision Config Replay Completed Successfully.
hasm_process_scn:HAM_SCN_GO_ACTIVEFeb 19 19:31:20  
All service instances on Active
2026/02/19-19:31:21, [MAPS-1201], 161266, FID 128, INFO, Switch,  
MAPS has started monitoring with dflt_base_policy policy.
POST1: started running Thu Feb 19 19:31:24 JST 2026
POST1:Thu Feb 19 19:31:25 JST 2026: Test #1 - Running Turboramtest
POST1: Script PASSED with exit status of 0 
Thu Feb 19 19:31:41 JST 2026 took (0:0:17)
POST2: started running Thu Feb 19 19:31:43 JST 2026
POST2:Thu Feb 19 19:31:44 JST 2026: Test #1 - Running portloopbacktest
POST2: Test #1: portloopbacktest -lb_mode 2 Status: PASSED exit_status 0 
Thu Feb 19 19:32:18 JST 2026 took (0:0:35)
POST2: Script PASSED with exit status of 0 
Thu Feb 19 19:32:18 JST 2026 took (0:0:35)
2026/02/19-19:32:20, [BL-1000], 161267, CHASSIS, 
INFO, DS_6510B, Initializing ports...
2026/02/19-19:32:20, [BL-1001], 161268, CHASSIS, 
INFO, DS_6510B, Port initialization completed.

Fabric OS (Switch)

Switch console login: admin
Password:
=======================================================================
                                      ATTENTION:
It is recommended that you change the default passwords for all the switch accounts.
Refer to the product release notes and administrators guide 
if you need further information.
=======================================================================
-----------------------------------------------------------------
Switch:admin> switchshow
switchName:     Switch
switchType:     109.1
switchState:    Online
switchMode:     Native
switchRole:     Principal
switchDomain:   1
switchId:       fffc01
switchWwn:      10:00:88:94:71:37:**:**
zoning:         OFF
switchBeacon:   OFF
FC Router:      OFF
FC Router BB Fabric ID: 1
Address Mode:   0
HIF Mode:       OFF

Index Port Address  Media Speed   State       Proto
==================================================
   0   0   010000   id    N16     No_Light    FC
   1   1   010100   id    N16     No_Light    FC
   2   2   010200   id    N16     No_Light    FC
   3   3   010300   id    N16     No_Light    FC
   4   4   010400   id    N16     No_Light    FC
   5   5   010500   id    N16     No_Light    FC
   6   6   010600   id    N16     No_Light    FC
   7   7   010700   id    N16     No_Light    FC
   8   8   010800   id    N16     No_Light    FC
   9   9   010900   id    N16     No_Light    FC
  10  10   010a00   id    N16     No_Light    FC
  11  11   010b00   id    N16     No_Light    FC
  12  12   010c00   id    N16     No_Light    FC
  13  13   010d00   id    N16     No_Light    FC
  14  14   010e00   id    N16     No_Light    FC
  15  15   010f00   id    N16     No_Light    FC
  16  16   011000   id    N16     No_Light    FC
  17  17   011100   id    N16     No_Light    FC
  18  18   011200   id    N16     No_Light    FC
  19  19   011300   id    N16     No_Light    FC
  20  20   011400   id    N16     No_Light    FC
  21  21   011500   id    N16     No_Light    FC
  22  22   011600   id    N16     No_Light    FC
  23  23   011700   id    N16     No_Light    FC
  24  24   011800   id    N16     No_Light    FC
  25  25   011900   id    N16     No_Light    FC
  26  26   011a00   id    N16     No_Light    FC
  27  27   011b00   id    N16     No_Light    FC
  28  28   011c00   id    N16     No_Light    FC
  29  29   011d00   id    N16     No_Light    FC
  30  30   011e00   id    N16     No_Light    FC
  31  31   011f00   id    N16     No_Light    FC
  32  32   012000   id    N16     No_Light    FC
  33  33   012100   id    N16     No_Light    FC
  34  34   012200   id    N16     No_Light    FC
  35  35   012300   id    N16     No_Light    FC
  36  36   012400   id    N16     No_Light    FC
  37  37   012500   id    N16     No_Light    FC
  38  38   012600   id    N16     No_Light    FC
  39  39   012700   id    N16     No_Light    FC
  40  40   012800   id    N16     No_Light    FC
  41  41   012900   id    N16     No_Light    FC
  42  42   012a00   id    N16     No_Light    FC
  43  43   012b00   id    N16     No_Light    FC
  44  44   012c00   id    N16     No_Light    FC
  45  45   012d00   id    N16     No_Light    FC
  46  46   012e00   id    N16     No_Light    FC
  47  47   012f00   id    N16     No_Light    FC
Switch:admin> licenseshow
t3t33SWZBg49AAmNTrYKR4FM9NZJAJFTB7D4J:
    Second Ports on Demand license - additional 12 port upgrade license
9gEaECTTZTFSGfWPADHaTLDgSGBFPMENBS3aK:
    Full Ports on Demand license - additional 24 port upgrade license
Switch:admin> version
Kernel:     2.6.14.2
Fabric OS:  v8.2.0b
Made on:    Tue Apr 10 07:06:29 2018
Flash:      Thu Aug 30 00:30:40 2018
BootProm:   1.0.11
Switch:admin> sfpshow
Port  0: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  1: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  2: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  3: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  4: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  5: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  6: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  7: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  8: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port  9: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 10: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 11: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 12: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 13: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 14: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 15: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 16: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 17: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 18: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 19: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 20: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 21: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 22: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 23: id (sw) Vendor: BROCADE      Serial No: HAA21804100****  Speed: 4,8,16_Gbps
Port 24: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 25: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 26: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 27: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 28: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 29: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 30: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 31: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 32: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 33: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 34: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 35: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 36: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 37: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 38: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 39: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 40: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 41: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 42: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 43: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 44: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 45: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 46: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Port 47: id (sw) Vendor: BROCADE      Serial No: HAA21809100****  Speed: 4,8,16_Gbps
Switch:admin> diagshow

Diagnostics Status:

Thu Feb 19 19:34:30 2026

Slot: 0 UPORTS
Port     BPort    Diag     Active   Speed     FrTX      FrRX      LLI Errs   Loopback
0/0      0        OK        DN     16G Auto  --        --        --
0/1      5        OK        DN     16G Auto  --        --        --
0/2      2        OK        DN     16G Auto  --        --        --
0/3      7        OK        DN     16G Auto  --        --        --
0/4      1        OK        DN     16G Auto  --        --        --
0/5      4        OK        DN     16G Auto  --        --        --
0/6      3        OK        DN     16G Auto  --        --        --
0/7      6        OK        DN     16G Auto  --        --        --
0/8      12       OK        DN     16G Auto  --        --        --
0/9      9        OK        DN     16G Auto  --        --        --
0/10     14       OK        DN     16G Auto  --        --        --
0/11     11       OK        DN     16G Auto  --        --        --
0/12     8        OK        DN     16G Auto  --        --        --
0/13     13       OK        DN     16G Auto  --        --        --
0/14     10       OK        DN     16G Auto  --        --        --
0/15     15       OK        DN     16G Auto  --        --        --
0/16     21       OK        DN     16G Auto  --        --        --
0/17     18       OK        DN     16G Auto  --        --        --
0/18     23       OK        DN     16G Auto  --        --        --
0/19     16       OK        DN     16G Auto  --        --        --
0/20     20       OK        DN     16G Auto  --        --        --
0/21     17       OK        DN     16G Auto  --        --        --
0/22     22       OK        DN     16G Auto  --        --        --
0/23     19       OK        DN     16G Auto  --        --        --
0/24     43       OK        DN     16G Auto  --        --        --
0/25     46       OK        DN     16G Auto  --        --        --
0/26     41       OK        DN     16G Auto  --        --        --
0/27     44       OK        DN     16G Auto  --        --        --
0/28     40       OK        DN     16G Auto  --        --        --
0/29     47       OK        DN     16G Auto  --        --        --
0/30     42       OK        DN     16G Auto  --        --        --
0/31     45       OK        DN     16G Auto  --        --        --
0/32     39       OK        DN     16G Auto  --        --        --
0/33     34       OK        DN     16G Auto  --        --        --
0/34     37       OK        DN     16G Auto  --        --        --
0/35     32       OK        DN     16G Auto  --        --        --
0/36     35       OK        DN     16G Auto  --        --        --
0/37     38       OK        DN     16G Auto  --        --        --
0/38     33       OK        DN     16G Auto  --        --        --
0/39     36       OK        DN     16G Auto  --        --        --
0/40     30       OK        DN     16G Auto  --        --        --
0/41     27       OK        DN     16G Auto  --        --        --
0/42     28       OK        DN     16G Auto  --        --        --
0/43     25       OK        DN     16G Auto  --        --        --
0/44     31       OK        DN     16G Auto  --        --        --
0/45     26       OK        DN     16G Auto  --        --        --
0/46     29       OK        DN     16G Auto  --        --        --
0/47     24       OK        DN     16G Auto  --        --        --

Total Diag Frames Tx: 0
Total Diag Frames Rx: 0
Switch:admin> chassisshow

FAN  Unit: 1
Fan Direction:          Reverse (Non-portside Intake)
Time Awake:             0 days

FAN  Unit: 2
Fan Direction:          Reverse (Non-portside Intake)
Time Awake:             0 days

POWER SUPPLY  Unit: 1
Power Source:           AC
PS Voltage input:       Not Available

Time Awake:             0 days

POWER SUPPLY  Unit: 2
Power Source:           AC
PS Voltage input:       Not Available

Time Awake:             0 days

CHASSIS/WWN  Unit: 1
Header Version:         2
Factory Part Num:       40-1000569-14
Factory Serial Num:     BRW1917****
Manufacture:            Day:  8  Month:  3  Year: 2018
Update:                 Day: 21  Month:  4  Year: 2025
Time Alive:             2397 days
Time Awake:             0 days
ID:                     EMC0000
Part Num:               CONTRX0000
Serial Num:             BRCBRW1917****

Switch:admin> chassisname
DS_6510B
Switch:admin>
●使用されていた商品ですが、全機能を検証する環境が無い為、それ以上の動作は未確認です。
●「電源が入らない」以外は、現状・ノークレーム扱いでの出品とさせて頂きます。
●電源ケーブル等、付属品は何もありません。
●写真をご参照の上、ご入札のほど、宜しくお願いします。
●送料は下記の「140サイズ」(2台1セット)となります。
●運輸業者は当方で決めさせていただきます。
●上記の発送サイズは2台1セットの場合です。複数同時発送の場合の送料はこちらからご連絡いたします。
●中古のダンボールを使用する事より実際の発送サイズが異なる場合がございます。ご了承下さいませ。
●東京都江戸川区西一之江の倉庫にてのお渡しも可能です。
●その場合は、無梱包お渡しとなります。
●営業時間は月曜日~金曜日、AM10:00~PM18:00となります。
●第1.3.5土曜日のみ、11:00~15:00に限り、営業致します。
●第2.4土曜日・日曜日・祝日は休みになります。
●こちらからのご連絡は平日昼間のみとなります。
●また、お取引後の評価ですが不要のお客様が多い為にこちらからは入れておりません。
●評価が必要なお客様は取引メッセージにてのご連絡をお願い致します。
●特定商取法の表示


【送料料金表】
北海道北東北南東北関東信越北陸中部関西中国四国九州沖縄
地域詳細北海道青森
岩手
秋田
宮城
山形
福島
茨城
栃木
群馬
埼玉
千葉
東京
神奈川
山梨
新潟
長野
富山
石川
福井
静岡
愛知
三重
岐阜
滋賀
京都
大阪
兵庫
奈良
和歌山
鳥取
島根
岡山
広島
山口
徳島
香川
愛媛
高知
福岡
佐賀
長崎
熊本
大分
宮崎
鹿児島
沖縄
離島
60サイズ・2kgまで1,460円1,060円940円940円940円940円940円1,060円1,190円1,190円1,460円1,460円
80サイズ・5kgまで1,740円1,350円1,230円1,230円1,230円1,230円1,230円1,350円1,480円1,480円1,740円2,070円
100サイズ・10kgまで2,050円1,650円1,530円1,530円1,530円1,530円1,530円1,650円1,790円1,790円2,050円3,250円
120サイズ・15kgまで2,610円2,170円2,040円2,040円2,040円2,040円2,040円2,170円2,310円2,310円2,610円3,360円
140サイズ・20kgまで3,250円2,780円2,630円2,630円2,630円2,630円2,630円2,780円2,930円2,930円3,250円4,030円
160サイズ・25kgまで3,630円3,160円3,020円3,020円3,020円3,020円3,020円3,160円3,320円3,320円3,630円4,680円
令和7年10月1日よりのヤマト運輸送料です。
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Product Price JPY
Japanese Consumption Tax(10%) JPY

A 10% consumption tax is applied to goods and services in Japan. The price may include the tax or it may be added separately. Please check the price details when ordering.

Note: This is a domestic sales tax applied within Japan.

Japan Local Shipping Fee JPY Japan Local Shipping Fee Reference
Product Weight KG The maximum weight limit is 30 kg
International Shipping Methods
Proxy bidding and purchasing services are becoming increasingly convenient. However, overseas shopping carries certain risks and issues. To reduce these risks and enhance shopping safety, please be sure to read the following information:

1. International Shipping

   Air Freight: If the item status is not confirmed within two days after the arrival notice, any customer complaints cannot be addressed with the seller.

2. After Receiving the Product

Please confirm and inspect the product as soon as possible to ensure that the product specifications, quantity, accessories, and description are correct

If, unfortunately, there are any issues, you can refer to the following examples on how to report related product problems:
1. Example of missing product information
2. Example of product not matching provided information
3. Example of damaged product information

Important Notes: 1. If the seller is unwilling to ship overseas or is unaware that the product will be shipped overseas, the international shipping cost for returns or exchanges will need to be borne by the member. You may refer to the EMS e-Express fee inquiry from the post office. If it involves alcoholic beverages or items that affect flight safety, the post office cannot be used for shipment, and only DHL can be used to ship back to Japan.
2. During the product complaint handling period, please retain the complete outer packaging of the product (including the shipping label information), and refrain from attempting any repairs or altering the original condition. Any modifications may result in the inability to process the case.

3. After Inspecting the Product

After receiving and inspecting the item, if you have any questions, it is recommended to contact Letao within 2 hours. Here are some reminders:

1. Please do not unpack, use or repair the received item yourself, and be sure to keep the original packaging to facilitate subsequent handling of related matters, so as to avoid changes to the item that may cause the seller to be unwilling to process.

2. You can call customer service, and the customer service will leave a message for you as below. Please provide the following information:
"Hello, we will first help you establish a complaint case for Product ID: _______ .But we need you to 2-3 clear photos of the product issue, including photos of the product problem, product packaging, shipping details slip, and outer box. Send them to service@letao.my and inform us of your desired resolution (failing to provide this may result in an inability to process subsequent matters). After sending the email, notify us in the customer service message. We will confirm with the seller as soon as possible. and if there are any related questions, we will contact you through the customer service message. Thank you for your cooperation."

Please provide:
1. "Product ID"
2. Photo of the "Delivery Note" (if any)
3. Photos of the outer box (including inner and outer packaging)
4. Photos of the product (Please include relevant descriptions to help us confirm with the seller)

Important Notes:
1. Do not include foreign text or other products in the background of the image.
2. Please keep the complete product packaging (including the shipping label information), and refrain from repairing or altering the original condition on your own, as any changes may result in the case being unable to be processed.
3. Please provide the relevant information within 48 hours to avoid missing the golden hour for reflection and causing situations that cannot be handled.
4. Due to 99% of Japanese sellers being unwilling or unaware of shipping goods overseas, if a seller is willing to handle the issue, the goods must be sent back to Japan, and the international shipping costs incurred must be borne by the member. Letao will use postal EMS international express to send the goods back to Japan.
5. As the goods are purchased from overseas, it may take approximately one to two weeks to complete the relevant processing procedures when issues arise with the goods. Please be reminded that you can inquire about the approximate cost through the EMS service at the post office.

4. FAQ

1. Issue of Authenticity: If antique or branded goods are found to be counterfeit upon receipt, clear photos showing the differences between the genuine product and the imitation must be provided as evidence. If unable to provide relevant proof, assistance can be sought to find a third-party reputable organization for a premium authentication service .
2. Leaking Iron Teapot: If an antique iron teapot is leaking, please take clear photos of the leaking area and provide them.
3. Transport Damage: If the goods are damaged during international shipping (to the pickup point), you need to provide photos of the outer packaging of the parcel and clear photos of the damaged goods' outer packaging.

※ Note: Photos provided to sellers should not contain any foreign-related information.
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    Product name: ☆2台セット!EMC DS-6510B [EM-6510-24-16G-R]・BROCADE 6510!(#J0-555)「140サイズ」☆
    Notes:
    Customer service hours:
    • Monday to Friday 10:00-18:00
    Customer service hotline:
    Customer Service Email: service@letao.my